Refund policy

GENERAL RETURN POLICY

For non-trading card products, we accept returns for any reason up to 90 days after delivery. To begin a return process, contact us by email at: support@kingcard.ca or through our online chat. Your returned product(s) must be in its original condition. You are responsible for the cost of return shipping, or you can drop it off at our address for free. 

7360 Zinnia Place
Mississauga, ON
L5W 2A6

Our packages are always shipped well protected, but if your shipment arrives damaged, please email us as soon as possible at support@kingcard.ca. We recommend that you do not open the shipping box if it appears to be heavily damaged by the carrier. We address these situations on a case-by-case basis, but will always work towards a satisfactory solution.

EXCEPTIONS

WE DO NOT ACCEPT ANY RETURNS ON SEALED TRADING CARDS!

All of our products are purchased from official distributors and are all authentic and in NEW/SEALED condition. We will NOT send you any damaged product unless it is very clearly stated on the listing page that the product is being sold in used/damaged condition. We inspect every product before shipping, and if a box is damaged to the point where we believe the cards inside might possibly be damaged, then we will not ship it, or we will contact you with photos of the box so you may accept or refuse the order. Please refer to our Condition Guidelines for what we consider to be "damaged".

Exception: If Amazon is fulfilling the order, we do not have any visibility or control into how our products are handled at the Amazon warehouse or how they are shipped to customers. In the event that an Amazon fulfilled order is damaged/opened/incorrect, email us at support@kingcard.ca, and we will make it right.

EXCHANGES

We do not accept exchanges unless you received the wrong product(s). In the rare event that you receive the wrong product(s), please email us as soon as possible at support@kingcard.ca with your order number and a photo of the item(s). We will make it right and ensure that you receive the correct product(s) at no additional cost to you. We will pay for return shipping costs of the incorrect product, and provide you with a pre-paid shipping label.

REFUND POLICY

Once your return has been authorized and shipped back to us, we will inspect it. After we have confirmed that the correct product has been returned and is in the same condition as sold, you will be refunded within 2 business days. There is no restocking fee, but Shipping Costs are NOT refunded. Refunds will be applied to the method of payment that you used to pay for your order.

If you would like to cancel your order, you may do so BEFORE it has been shipped. You will be refunded in full (including shipping costs) to the method of payment that you used to pay for your order. There is no restocking fee. Once a package has been handed off to the courier, we can no longer accept a cancellation.  If you simply want to modify the order by adding or removing items (before it is shipped), then let us know how you would like it to be changed, rather than cancelling the entire order and re-ordering, otherwise we are charged twice in payment fees. 

In the event that you did receive the wrong product(s), you may opt for a refund instead of a replacement if desired. If you do opt for a refund, we will pay for return shipping costs of the incorrect product, and provide you with a pre-paid shipping label.

We are NOT responsible for any packages stolen from your porch after tracking shows delivered. We are NOT responsible address mistakes made by the customer. Please ensure that you have entered the correct address prior to ordering.

We are NOT responsible for any manufacturer defects within the sealed card boxes or packs. Some Topps products, and most Panini/Upper Deck products advertise the expected amount of hits within the box as *on average. On average means that over the entire print run, you should expect to find X hits/inserts in each box; this is not guaranteed unless it is stated otherwise on the box. Most boxes contain the correct number of hits, but some boxes will contain less, and some boxes will contain more hits. If you were shorted the guaranteed amount of hits within the box, or there are manufacturer defects, you will need to contact Pokemon, Panini, Upper Deck or Topps support directly for help. All of our boxes/packs are sold in sealed condition, so we cannot verify the contents within.